Refund Policy

Last updated: 27 August 2026

This Refund Policy applies to consultation services provided by Poplar Core Business Consulting. It supplements the terms in your engagement letter or proposal.

Deposit and cancellation

A 50% deposit is required to confirm your engagement date. Cancellation terms depend on timing:

• More than 14 business days before scheduled discovery: Full deposit refund minus a $150 administration fee
• 7–14 business days before: 50% of deposit refunded
• Less than 7 business days before: Deposit is non-refundable

We understand emergencies happen. Contact us to discuss exceptional circumstances — we assess each case individually.

Rescheduling

You may reschedule discovery sessions once at no charge if we receive at least 7 business days’ notice. Additional rescheduling or late changes may incur a $250 rebooking fee to cover reserved consultant time.

Full refund eligibility

You are entitled to a full refund of all fees paid (including deposit) if:

• We cancel the engagement and cannot offer a suitable alternative date
• We fail to deliver the agreed deliverable within 30 days of the committed date without your written agreement to extend
• The service was not provided with due care and skill, and we cannot remedy the deficiency (your rights under the Australian Consumer Law)

Partial refunds

Partial refunds may apply when:

• You cancel after discovery has begun but before the final report is delivered — refund calculated based on work completed, typically retaining 40–60% of total fees
• Agreed scope is reduced by mutual written consent before delivery

Non-refundable items

The following are not refundable once incurred:

• Travel and accommodation costs already booked for on-site engagements
• Third-party report or data purchases made specifically for your engagement
• Final reports or session summaries already delivered and presented

No-shows

If you do not attend a scheduled session without prior notice, the session fee is forfeited. We will attempt to contact you 15 minutes after the scheduled start time.

Work already started

Once analysis has commenced and draft materials have been shared, cancellation refunds are limited to the portion of work not yet performed, as determined by us in good faith and documented in writing.

Purchased materials

We do not sell physical products. Any reference to materials in an engagement relates to documents or templates included in your deliverable — these are non-refundable once delivered as part of a completed report.

Refund process

To request a refund:

1. Email info@utilitypoplarcore.click with your name, engagement date, and reason
2. We acknowledge within 3 business days
3. Approved refunds are processed within 14 business days to the original payment method

Disputes

If you are unsatisfied with our response, you may contact NSW Fair Trading or seek resolution under the Australian Consumer Law.

Contact

Refund requests: info@utilitypoplarcore.click or +61 2 0000 6520